❓ Frequently Asked Questions
Find quick answers to the most common questions about Zap Pilot.
🚀 Getting Started
What do I need to start using Zap Pilot?
To get started, you need:
- Any Web3 wallet (MetaMask, WalletConnect, etc.)
- Minimum $100 in supported cryptocurrencies
- 5-10 minutes for initial setup
What's the minimum investment amount?
- Stablecoin Vaults: $50 minimum
- Index Funds: $100 minimum
- Bitcoin/Ethereum Strategies: $100 minimum
- Custom Strategies: $200 minimum
Which crypto wallets are supported?
We support all major Web3 wallets including:
- Browser Extensions: MetaMask, Coinbase Wallet, Rainbow, Brave Wallet
- Mobile Wallets: Any wallet that supports WalletConnect
- Hardware Wallets: Ledger and Trezor (via MetaMask or WalletConnect)
What cryptocurrencies can I deposit?
You can start with:
- Stablecoins: USDC, USDT
- Major Crypto: ETH
- On any supported network: We support leading Layer 2s
📊 Strategy & Investment
How do I choose the right strategy for me?
Consider these factors:
- Risk Tolerance: Stablecoin (low) → Index Funds (medium) → Bitcoin/Ethereum (higher)
- Investment Goals: Stable returns vs growth vs maximum control
- Time Horizon: When you might need access to your funds
Take our 2-minute risk assessment in the Getting Started guide to find your perfect match.
What returns can I expect?
Expected annual returns vary by strategy:
- Stablecoin Vaults: 15-25% APY
- Index Funds: 5-15% APY
- Bitcoin Strategies: 3-10% APY
- Ethereum Strategies: 5-10% APY
Returns are estimates based on historical data and market conditions.
How often should I rebalance?
- Quarterly rebalancing is recommended for most strategies
- We'll email you personalized recommendations every quarter
- You can rebalance anytime with one click from your dashboard
- More frequent rebalancing = higher optimization but more gas costs
Can I change strategies after investing?
Yes! You can:
- Withdraw from your current strategy anytime (no withdrawal fees)
- Switch to a different strategy by reinvesting
- Diversify across multiple strategies if desired
🔒 Security & Safety
Is my money safe with Zap Pilot?
Yes, Zap Pilot is designed for maximum security:
- Non-custodial: Your funds never leave your wallet
- No custody risk: We can't access or freeze your funds
- Your keys, your coins: You maintain full ownership
- Transparent: All transactions are on-chain and verifiable
What happens if Zap Pilot shuts down?
Your funds remain completely safe because:
- Funds stay in your wallet: We never hold your assets
- Direct protocol access: You can interact with DeFi protocols directly
- No lock-in period: Withdraw anytime without permission
- Full transparency: All contract addresses are public
How is Zap Pilot different from other DeFi platforms?
| Feature | Zap Pilot | Traditional Platforms |
|---|---|---|
| Custody | ✅ Non-custodial | ⚠️ Often custodial |
| Access | ✅ Withdraw anytime | ❌ Lock-up periods |
| Transparency | ✅ Full on-chain | ⚠️ Limited visibility |
| Risk | ✅ No platform risk | ❌ Platform custody risk |
What if a protocol in my strategy gets hacked?
We minimize this risk through:
- Diversification: Funds spread across multiple protocols
- Curation: Only audited, established protocols
- Monitoring: Continuous security assessment
- Risk limits: No overexposure to any single protocol
If an incident occurs, you're only exposed to your allocation in that specific protocol, not your entire investment.
💰 Fees & Costs
What fees do I pay?
Zap Pilot has a simple, transparent fee structure:
- Entry Fee: 1% one-time when you deposit
- Management Fee: 0% (no ongoing fees)
- Performance Fee: 0% (we don't take a cut of profits)
- Withdrawal Fee: 0% (free to exit anytime)
Are there any hidden costs?
No hidden fees from Zap Pilot. You'll also pay:
- Gas fees: Standard blockchain transaction costs
- Protocol fees: Native fees from DeFi protocols (typically 0.1-0.3%)
We optimize gas costs through batching and timing to minimize your expenses.
How do gas fees work?
- Shared costs: We batch operations to reduce gas fees by 60-80%
- Optimal timing: Execute during low gas periods
- Cross-chain optimization: Use cheapest suitable networks
- Transparent tracking: See exactly what you've paid in gas
When do I pay the 1% entry fee?
- One-time payment: Only when you first deposit into a strategy
- No recurring fees: Never pay again as long as funds remain invested
- Example: $10,000 investment = $100 entry fee, then $0 forever
🔧 Technical
How do I withdraw my funds?
- Go to your dashboard and select the strategy
- Click "Withdraw" and choose the amount
- Confirm the transaction in your wallet
- Funds return to your wallet (usually within 10 seconds)
No fees, no waiting periods, no permissions needed.
Why is my transaction failing?
Common causes and solutions:
- Insufficient gas: Increase gas limit in your wallet
- Network congestion: Wait and try again during low usage
- Slippage: Increase slippage tolerance for volatile markets
- Wallet issues: Refresh page and reconnect wallet
What networks does Zap Pilot support?
Zap Pilot operates across multiple networks:
- Base – High security and institutional-grade trust
- Arbitrum – Low fees and a mature DeFi ecosystem
- Optimism – A hub for innovation and emerging opportunities
All strategies are multichain by design.
No matter which network you start from, your funds will be automatically bridged and allocated
across chains.
How do I track my performance?
Your dashboard shows:
- Real-time value: Current USD value of your investment
- Total returns: Profit/loss since you started
- APY tracking: Annualized return rate
- Performance charts: Value over time with benchmarks
- Allocation breakdown: Where your money is working
🆘 Troubleshooting
I can't connect my wallet, what should I do?
Try these steps:
- Refresh the page and clear browser cache
- Check network: Ensure wallet is on correct network
- Update wallet: Make sure browser extension is updated
- Try different browser: Some wallets work better on specific browsers
- Disable ad blockers: They can interfere with wallet connections
My balance isn't showing, why?
This usually resolves automatically, but you can:
- Wait 5 minutes for network synchronization
- Verify correct network in your wallet
- Check transaction status on blockchain explorer
- Refresh dashboard or reconnect wallet
How do I contact support?
Get help fast:
- 💬 Discord: Join our community server
- 📱 X/Twitter: Quick questions and updates
For urgent issues:
- 🚨 Priority Support: Available for investments over $10k
- 📞 Emergency Contact: Available during business hours
🎯 Advanced Topics
What is the Kelly Criterion?
The Kelly Criterion is a mathematical formula we use to optimize fund allocation:
- Balances risk and return: Higher allocation to lower-risk, higher-reward opportunities
- Maximizes long-term growth: Prevents overexposure to any single protocol
- Dynamically adjusts: Recalculated quarterly based on market conditions
Learn more: Kelly Criterion Explained
How does cross-chain operation work?
Our cross-chain system:
- Automatic routing: Finds best opportunities across all supported networks
- Bridge integration: Uses Across Protocol for secure, fast transfers
- Cost optimization: Minimizes bridge fees and gas costs
- Unified experience: Appears as single portfolio despite multi-chain deployment
Learn more: How It Works
What is a Smart EOA wallet?
Your wallet gets enhanced with smart contract capabilities through EIP-7702:
- Same wallet: Keep using your existing MetaMask or other wallet
- Enhanced features: Better transaction batching and optimization
- Automatic upgrades: We handle the technical improvements
- No setup required: Works seamlessly with your current wallet
Learn more: How It Works
🤔 Still Have Questions?
Can't find what you're looking for? We're here to help!